After Sales

I recently bought a Sharp HD LCD TV, very Sharp...Been holding it off for sometime and the price keep dropping, not exactly cheap now, but reasonable. Watching TV is never the same again anymore - the quality of pictures are clear and sharp beyond description. Breathtakingly so.

I got the TV from Best Denki Vivocity. Came with a free home theatre system and a blue ray player which was out of stock until I collect it yesterday.

In life's simple transaction, there are lessons to learn. The young salesman who attended to us promise to call us once the free blueray player is in, but because the stock did not came to his store, he failed to notify me within reasonable time. When I chase up, he immediately followed up and explained to me the alternative procedure to collect my player directly from Sharp's office in town. Today he called me to ensure I did. In Singapore, such follow up services can be considered as exceptional and remarkable. I try to think if my company are able to deliver similiar after sales and management services consistently? Well, I benchmark myself to a highest level and of course we are short.

We learn if we are able to observe sincerely and reflect such transactions as learning opportunity. So long as we are providing a service, our standard should remain consistently high, the only way to ensure it is so will be through management diligence and determination to do so.